- Confirmation bias :- Your prior (vague) knowledge or beliefs influence your judgement. You think you know this already. because of preconception
- False consensus bias :- Believing your own choice as a choice of group. Overestimating that a large number of people will agree to your judgement
- Recency bias :- You subconsciously believe that the most recently/last heard/discussed idea is the best
- Primacy bias :- You tend to believe/recall what you heard first (may be from a first speaker) is the best. You don’t remember or don’t care what later said because the first speaker made strong points.
- Implicit bias :- You subconsciously choose a set of people to interview, because you are comfortable with them.
- Sunk cost fallacy :- You will tend to keep the same ideas/work/investments, because you already invested in it.
Theme source: UX Design course by Google
This is my second badge, after Enterprise Design Thinking Practitioner. Thank you IBM for such a great course.
View my achievement here – https://www.credly.com/badges/5dbb6279-a3b0-44d1-bdaa-933f7ef82974/public_url
The problems and solutions are an ongoing conversation of, the continuous cycle which consist of: Observe, Reflect and Make.
- Focus on user outcomes (Pur users first. Measure by how we fulfill user’s needs. Know the difference between users and clients.
- Restless reinvention
- Diverse Empowered Teams
Three techniques for diverse teams to reflect together as we move from idea to outcome.
- Hills – Statements of intent written as meaningful user outcomes.
- Playbacks – Bring stakeholders into the loop in a safe place to ell stories and exchange feedback.
- Sponsor Users – Real world users, who contribute their domain expertise to your team.
Observe: Ask each other
Reflect: Ask each other
Make: Consider these questions