Framework
The problems and solutions are an ongoing conversation of, the continuous cycle which consist of: Observe, Reflect and Make.
Principles
- Focus on user outcomes (Pur users first. Measure by how we fulfill user’s needs. Know the difference between users and clients.
- Restless reinvention
- Diverse Empowered Teams
Keys
Three techniques for diverse teams to reflect together as we move from idea to outcome.
- Hills – Statements of intent written as meaningful user outcomes.
- Playbacks – Bring stakeholders into the loop in a safe place to ell stories and exchange feedback.
- Sponsor Users – Real world users, who contribute their domain expertise to your team.
Observe: Ask each other
Reflect: Ask each other
Make: Consider these questions
