Framework The problems and solutions are an ongoing conversation of, the continuous cycle which consist of: Observe, Reflect and Make. Principles Focus on user outcomes (Pur users first. Measure by how we fulfill user’s needs. Know the difference between users and clients. Restless reinvention Diverse Empowered Teams Keys Three techniques for diverse teams to reflect together as we move from idea to outcome. Hills – Statements of intent written as meaningful user outcomes. Playbacks – Bring stakeholders into the loop in a safe place to ell stories and exchange feedback. Sponsor Users – Real world users, who contribute their domain…