What are the challenges you will have to face when you try to set some process in place?
- Issues from Employees
- Issues from Management
- Lack of Time etc.
There is no any company exists without any process. So, we need to say it is “changing a process” rather than implementing a process.
Believe me, the biggest challenge will be to educate the management.
I remember a story telephone. When the telephone department got their first button based phones, they decided to give first to the shops/markets in the city. But the next day of their installation, they got request to change the phones back to their old-rotary-dial phones complaining the new phones are slowing down their business.
The same case will happen to the new environment also. Usually management will not be interested in a sudden decrease of their income unless they got multiple businesses to balance with. So a better approach for them is to start implementing the process “gradually”. They must trust the people who are responsible for the implementation and should not criticize. Implementers also should try their best to help the management understand what are the benefits they will achieve by doing a task. But once the company do not show trust to their employees, it becomes a difficult thing to implement a process. They should not expect a “magic” or a quick change. I know many companies who hire senior people with the intention to change the process from day X. They should let the person – give time – to learn the current system in the company, plan how to change, etc.
Granting freedom and resource is an important thing. If one person want to introduce a bug tracking system and management delays the decision, what will happen? as a side effect, the person who try to implement this will get bored and stop initiating such requests.
Micro-Management – Senior people usually do not like this. Instructions must be communicated but micro-instructions will always let the guy think “then why I am here?”.
It is impossible to implement a ready-made process in an environment. The particular form of process must be customized based on various criteria then only it will suit there. So it takes time and all are brain-works. So give them some time and freedom.
Employees usually love a change in their environment always. Only problems there may occur are emotional problems like egos, jealousy, superiority complex etc. which will get eliminated automatically when the time is running and all these properties are inevitable for any professional environment.